Privacy policy

Privacy Policy

ATELIORA operates this store and website, including all related information, content, features, tools, products and services, to provide customers with a curated online art shopping experience (the "Services"). Our store is powered by Shopify, which enables us to offer and manage our Services.

This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website, browse our art collections, make a purchase, or communicate with us.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we refer to information that identifies you or can reasonably be linked to you.

Depending on how you interact with ATELIORA, we may collect or process the following categories of personal information:

  • Contact Information: Your name, billing address, shipping address, email address and phone number.
  • Financial Information: Payment method, transaction details, payment confirmations and other information required to process your purchases securely. Payment card information is generally handled by our payment processors.
  • Account Information: Your username, password, account preferences and settings.
  • Transaction Information: Products you view, add to your cart, purchase, return or exchange, as well as your order history.
  • Communications: Information you provide when contacting our customer service team or submitting an inquiry.
  • Device Information: Your IP address, browser type, device information, network connection and other technical identifiers.
  • Usage Information: Information about how and when you browse, interact with and navigate our website.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly From You: When you create an account, place an order, subscribe to our newsletter, complete a form or contact us.
  • Automatically Through Our Services: When you browse our website, we may collect information through cookies and similar technologies.
  • From Service Providers: Including Shopify, payment processors, shipping providers and other companies that support our Services.
  • From Business Partners and Third Parties: Where permitted by applicable privacy laws.

How We Use Your Personal Information

Depending on how you interact with ATELIORA, we may use your personal information for the following purposes:

1. Providing and Improving Our Services

We use your information to process orders and payments, fulfill purchases, arrange shipping, manage customer accounts, provide order updates, handle customer service requests and improve your shopping experience.

2. Marketing and Advertising

Where applicable and permitted by law, we may use your information to send promotional emails, announce new art collections, share special offers and promote our products and services.

You may unsubscribe from marketing emails at any time using the unsubscribe link included in our messages.

3. Security and Fraud Prevention

We may use personal information to verify transactions, protect customer accounts, detect suspicious activity, prevent fraud and maintain the security of our website.

4. Communicating With You

We use your information to respond to questions, provide customer support, communicate about your orders and maintain our relationship with you.

5. Legal Compliance

We may process your personal information when necessary to comply with applicable laws, respond to lawful requests, resolve disputes or enforce our policies.

How We Disclose Personal Information

In certain circumstances, ATELIORA may share your personal information with third parties for legitimate business purposes, subject to this Privacy Policy and applicable laws.

These circumstances may include:

  • Shopify and Service Providers: We share information with Shopify and trusted service providers who assist with payment processing, order fulfillment, shipping, analytics, website hosting and customer support.
  • Marketing and Advertising Partners: Where applicable, we may share certain information with advertising and marketing partners to promote our products and services, subject to applicable privacy requirements.
  • Shipping and Delivery Providers: We share the necessary contact and delivery information to fulfill and deliver your orders.
  • Business Partners: We may share information where necessary to provide services requested by you or improve our business operations.
  • Legal and Business Transactions: We may disclose information when required by law, to protect our legal rights, investigate potential violations or in connection with a business transaction.

Relationship With Shopify

Our Services are hosted by Shopify, which collects and processes personal information about your access to and use of our store to provide and improve its services.

Information you submit through our website may be transmitted to and shared with Shopify and other service providers, including providers located in countries different from your country of residence.

Shopify may also use information collected through your interactions with our store and other merchants to provide enhanced features and services.

To learn more about how Shopify handles personal information and your privacy rights, please review:

Shopify Consumer Privacy Policy:
https://www.shopify.com/legal/privacy/app-users

Shopify Privacy Portal:
https://privacy.shopify.com/en

Third-Party Websites and Links

Our website may contain links to third-party websites, services or platforms that are not owned or controlled by ATELIORA.

We are not responsible for the privacy practices, security policies or content of these external websites.

We encourage you to review the privacy policies and terms of any third-party website you visit.

Children's Privacy

Our Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction.

If you are a parent or legal guardian and believe that your child has provided personal information to us, please contact us so that we can review the request and take appropriate action as required by applicable law.

Security and Retention of Your Information

We take reasonable measures to protect your personal information against unauthorized access, loss, misuse, alteration or disclosure.

However, no electronic storage or internet transmission method is completely secure, and we cannot guarantee absolute security.

We retain personal information only for as long as reasonably necessary to provide our Services, fulfill orders, maintain business records, comply with legal obligations, resolve disputes and enforce our policies.

Your Rights and Choices

Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information, including:

  • Right to Access: Request access to the personal information we hold about you.
  • Right to Delete: Request deletion of your personal information, subject to applicable legal exceptions.
  • Right to Correct: Request correction of inaccurate or incomplete personal information.
  • Right to Data Portability: Request a copy of your personal information in certain circumstances.
  • Right to Opt Out: Where applicable, request that your personal information not be used for certain targeted advertising or data-sharing purposes.